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Access Services

About Us

Access Services provides reasonable accommodations and support services for students with disabilities in accordance with the A.D.A. (as amended) and Section 504 of the Rehabilitation Act. Access Services supports the social and identity models of disability, celebrating disability as an integral part of diversity on our campus. Our goal is to provide access and equitable opportunity in the classroom while promoting the use of Universal Design in our classrooms and beyond.


Spring 2024 Updates

Access Services staff will be available Monday – Friday in building 7, between the hours of 8:30 am – 4:45 pm

We are available to schedule In-Person and Remote appointments over Zoom. We are unable to take walk-in appointments. We require all appointments to be scheduled in advance. For Access Intake appointments, we are generally booked out approximately 1-2 weeks in advance

In-Person and Remote Accommodated Exam proctoring will be available for students with Alternative Testing Accommodations Mon – Fri 8:30 am – 4:30 pm BY APPOINTMENT ONLY. Exam appointments must be scheduled through the student’s AIM profile at least 5 Business Days in advance.

To schedule any type of appointment, please connect with us at: or call/text us at: 360-504-6357.


Returning Students A.I.M. Log In


Contact Us

There are several options for you to choose from in order to contact and communicate with us remotely, such as email, Zoom video and text.  

Option 1: Email

Send an email to the Access Services Main Email:

Allow 1-3 business days response time.

Option 2: Phone/Text Message

Call or send a text message to the brand-new Access Services Google number at: 360-504-6357

Messages are checked once daily. Allow 1-3 business days response time.

Option 3: Zoom Video Meeting

Access Services staff are available to schedule a video call with you. Please request this service in advance by emailing or calling: 360-504-6357

A team member will contact you to confirm the appointment.

Access Services Appointment Policies

  • Please bring with, or join your remote Intake or Update appointment from, a PC/MAC, laptop, or tablet. A smart phone will not be sufficient for most appointments. If this is not possible, please let the front desk know in advance.
  • Access Services observes a 15-minute cancellation policy for all types of appointments. If the individual does not attend their meeting within 15 minutes of it's scheduled start time, the meeting will need to be rescheduled for a later date. The individual will be responsible for rescheduling their missed appointment.
  • If an individual misses 4 scheduled appointments in one quarter, Access Services will have to request that they not schedule again that same quarter. They will be able to reschedule the following quarter.

What is the Interactive Process?

If you are a student with a disability and think you are in need of accommodations, you must self-identify to Access Services and complete an intake appointment to establish services. The intake appointment is an interactive process allowing for an in-depth conversation between the student and Access Services staff. This confidential appointment includes discussion and verification of the student’s disability, barriers and challenges, and potential accommodations. The student’s unique situation and classes are taken into consideration when determining and approving accommodation services. Sometimes an immediate determination cannot be made during the intake depending on the complexity of the accommodation request. If this is the case, staff will explain next steps to the student, which include gathering more information to assist in reaching a determination. During the interactive intake appointment, the student will receive information about their own responsibilities, next steps and professor communication. 

What is AIM?

AIM is a confidential database that helps track student information and implementation of accommodation services. Each student registered with Access Services will have a student profile inside AIM. Inside your profile, students can sign Agreement Forms, upload disability documentation, request and renew accommodations each quarter, view the Message Center and more.

Tools, Resources, and Support


Image of students walking around a series of paths on the TCC campus. The grass is green and the sky is blue against the large campus buildings.Student Guidelines and ResponsibilitiesFaculty and Staff Accommodation GuidelinesAssistive Technology ResourcesStudent Support ResourcesTCC Alternative Format ToolAccess Services Team